orders must include a signed purchase order, credit card, check or money order
to process. Purchase orders must be signed and must be either mailed or faxed.
not received within 30 days
are subject to a late fee of 2% per month or
24% per year.
Cousin's has the right to suspend shipping to past due
garments are encouraged and will be sent via UPS (ground service) at no charge.
The only charge to you will be return shipping. Samples are available when
guaranteed with a credit card, check, money order or a signed purchase order.
Customer has 30 days to return sample garments, or the credit card on file will
automatically be charged for the amount of the samples on approval. Please call
us if you need an extension. Cousin's would be happy to send a sample
of sizes for your group to try on to ensure the most accurate fit. Sample dress
size runs are available in black only. Sample garments are encouraged, however,
Cousin's has the right to limit the number of samples at any time.
promotions and discounts are announced on our web site at
throughout the year. Special offers are not to be combined with any other
garments come without a hem unless specified, and our prices do not include
Please keep in mind that dye lots may vary from one
cutting to another.
Products shown in this catalog may vary from actual
color — it's best to call for a swatch color card. Cousin's will not be responsible
for size changes and/or wrong measurements once an order has been placed — it's
best to call us about what measurements to take ahead of time. Customer is
responsible for all shipping expenses on exchanges. Cousin's reserves the right
to modify prices based on raw material market conditions.
is 8% of the order subtotal (before any applicable taxes). Minimums will apply.
Surcharge for any special delivery. See order form for shipping rates.
AND SILK SCREENING
and silk screening usually take up to 3 weeks from the time the art work is
submitted and approved. Call for prices and set up charges. Silk screened and
embroidered items are not returnable.
EXCHANGES AND SHORTAGES
call 800.881.5343 or download a Return Authorization (R/A) Form from our web
site for returns within 30 days. No returns or exchanges will be accepted
without an R/A Form. Garments can be exchanged for a different size in new
condition only, in the original package with the tags on them. Customer must
pay all shipping charges to and from Cousin's on exchanges. Please allow 30
days for us to receive your return and process your request.
There is a 25%
restocking charge for canceled orders, and a 20% restocking fee for returns.
exchanges will be accepted after 60 days from invoice. The restocking fee does
not apply to sample garments on review. Custom orders are especially cut for
the customer, and, therefore, are not returnable. Custom-made orders require a
minimum of 12 units to process. Customers must claim shortages or damages
within 48 hours of receipt to receive full credit. Garments and shoes that are
worn or altered cannot be exchanged.
go to www.ConcertAttire.com when placing individual or non-group orders. When
placing a larger order of 6 or more, we encourage music directors to email or
fax their orders to save time. See measuring charts for surcharge prices on all
larger size garments. Please call for prices on special request size cuttings
and for custom patterns and fabrics.
labeled as Fast Ship throughout our catalog can ship within 7 business days or
less from the time we receive a school's purchase order or payment. This does
not include delivery. Please look for the Fast Ship banner throughout the
catalog. Most dresses will be delivered between 2 and 6 weeks from the time the
order is placed. Custom and new dress styles can take up to 8 weeks. Please
call for an exact delivery period.
DESCRIPTION AND CARE
Peach Skin and Matte Jersey Stretch Knit:
are 100% polyester, machine washable, use non-chlorine
dry in delicate cycle.
Tuxedo Coats and Trousers:
100% worsted wool. Two ply
construction. Dry Clean only.