All orders must include a signed purchase order, credit card, check or money order to process. Purchase orders must be signed and must be either mailed or faxed. Payments not received within 30 days are subject to a late fee of 2% per month or 24% per year. Cousin's has the right to suspend shipping to past due accounts.
Sample garments are encouraged and will be sent via UPS (ground service) at no charge. The only charge to you will be return shipping. Samples are available when guaranteed with a credit card, check, money order or a signed purchase order. Customer has 30 days to return sample garments, or the credit card on file will automatically be charged for the amount of the samples on approval. Please call us if you need an extension. Cousin's would be happy to send a sample run of sizes for your group to try on to ensure the most accurate fit. Sample dress size runs are available in black only. Sample garments are encouraged, however, Cousin's has the right to limit the number of samples at any time.
SPECIAL COUPON OFFERS
Special promotions and discounts are announced on our web site at www.ConcertAttire.com throughout the year. Special offers are not to be combined with any other offers.
All garments come without a hem unless specified, and our prices do not include alterations. Please keep in mind that dye lots may vary from one cutting to another. Products shown in this catalog may vary from actual color — it's best to call for a swatch color card. Cousin's will not be responsible for size changes and/or wrong measurements once an order has been placed — it's best to call us about what measurements to take ahead of time. Customer is responsible for all shipping expenses on exchanges. Cousin's reserves the right to modify prices based on raw material market conditions.
Shipping is 8% of the order subtotal (before any applicable taxes). Minimums will apply. Surcharge for any special delivery. See order form for shipping rates.
EMBROIDERY AND SILK SCREENING
Embroidery and silk screening usually take up to 3 weeks from the time the art work is submitted and approved. Call for prices and set up charges. Silk screened and embroidered items are not returnable.
RETURNS, EXCHANGES AND SHORTAGES
Please call 800.881.5343 or download a Return Authorization (R/A) Form from our web site for returns within 30 days. No returns or exchanges will be accepted without an R/A Form. Garments can be exchanged for a different size in new condition only, in the original package with the tags on them. Customer must pay all shipping charges to and from Cousin's on exchanges. Please allow 30 days for us to receive your return and process your request. There is a 25% restocking charge for canceled orders, and a 20% restocking fee for returns. No exchanges will be accepted after 60 days from invoice. The restocking fee does not apply to sample garments on review. Custom orders are especially cut for the customer, and, therefore, are not returnable. Custom-made orders require a minimum of 12 units to process. Customers must claim shortages or damages within 48 hours of receipt to receive full credit. Garments and shoes that are worn or altered cannot be exchanged.
MINIMUMS AND SURCHARGES
Please go to www.ConcertAttire.com when placing individual or non-group orders. When placing a larger order of 6 or more, we encourage music directors to email or fax their orders to save time. See measuring charts for surcharge prices on all larger size garments. Please call for prices on special request size cuttings and for custom patterns and fabrics.
Products labeled as Fast Ship throughout our catalog can ship within 7 business days or less from the time we receive a school's purchase order or payment. This does not include delivery. Please look for the Fast Ship banner throughout the catalog. Most dresses will be delivered between 2 and 6 weeks from the time the order is placed. Custom and new dress styles can take up to 8 weeks. Please call for an exact delivery period.
FABRIC DESCRIPTION AND CARE
Satin, Peach Skin and Matte Jersey Stretch Knit: All are 100% polyester, machine washable, use non-chlorine bleach, tumble dry in delicate cycle.
Wool Tuxedo Coats and Trousers: 100% worsted wool. Two ply construction. Dry Clean only.