HOW LONG SHOULD IT TAKE TO SHIP OUT OUR ORDER? Cousin's Concert Attire keeps a very large inventory in stock and most of our items are shipped within 2-3 business days from the time the order is placed. Please allow at least an additonal 5 business days for ground delivery. Extra larger sizes can take longer and the same applies to custom-made dresses. Please look through this web site for items with our Fast Ship icon. Our merchandise is shipped out of our warehouse in northern New Jersey and shipped via UPS. If you need express shipping, please call the office before noon eastern/standard time.
HOW MUCH DOES GROUND SHIPPING COST?
Orders from $0.00-$99.99 will be charged $15.00
Orders from $100.00-$199.99 will be charged $18.00
Orders from $200.00-$299.99 will be charged $24.00
Orders from $300.00 and up will be charged 8% of your order
*Website ground shipping charges may vary from chart
* 6.35% Sales tax applies to CT residents
HOW MUCH DOES EXPRESS SHIPPING COST?
UPS Overnight Shipping 25% of order or $55 minimum.
UPS 2nd day Shipping 17% of order or $30 minimum.
UPS 3rd day Shipping 12% of order or $25 minimum.
Express shipping rates may be subject to change at any time.
Please contact us for more exact information at the time of your order.
WHAT IS YOUR POLICY CONCERNING SAMPLES? We encourage our customers to request sample garments from our catalog or web site. Any sample order must be secured with either a school purchase order or a valid credit card in our file. Samples are to be returned within 30 days or the credit card on file will automatically be charged. Please contact us if you feel you need more than the allotted time. All samples will be sent via UPS ground at no charge to you. The only charge to you will be the return shipping. Cousin's has the right to limit the number of samples at any time.
WILL YOU SEND OUT SAMPLE SIZING LINES? Yes, we encourage our groups to take advantage of "Try-On" garments prior to placing any bulk order. "Try-On" garments ensure the best fit and will limit the amount of sizing issues you will encounter. Any of the items you decide to keep will be put toward your order. Whatever is not needed, we will accept back for credit.
HOW CAN I PLACE AN ORDER?
Email us firstname.lastname@example.org.
Use our 24 hour fax line 203-322-2559.
Call us toll free: 1-800-881-5343.
Any single individual order should be placed on our website
HOW CAN I PAY FOR AN ORDER? Cousin's will accept payment by school purchase order, credit card, money order or check.
HOW CAN I CONTACT SOMEONE CONCERNING A QUESTION? We can be reached Monday through Friday toll free at 1-800-881-5343. If our phone lines are tied up, leave a voicemail and we will call you back by the end of the business day. Questions can also be emailed to email@example.com. Emails will be responded to immediately during normal business hours and on weekends as well.
WILL I BE ABLE TO GET THE SAME COLOR FABRIC FROM YEAR TO YEAR? Please keep in mind that dye lot shades may vary slightly from year to year.
DO GARMENTS COME WITH ALTERATIONS OR HEMS? All garments are factory finished, but are not hemmed.
HOW DO I TAKE MEASUREMENTS? Please contact us with any questions concerning how to take measurements and what measurements we require. Please download a measurement form from our website. The measurement forms are also located in our catalog. For the women, we will need measurements for height, bust, waist and hips. For men it is extremely important to get height and weight. Additional measurements would be chest, neck, and a waist size.
FOR HOW LONG DO YOUR DRESSES STAY IN STOCK? The majority of our dresses stay in stock for 5 to 10 years. Cousin's directly manufactures all of our dresses. We own the patterns and therefore can make any dress in the future. Please contact us with any of your further questions or concerns.
WHAT DISCOUNTS AND SPECIALS DO YOU OFFER? Throughout the year Cousin's offers many promotions and discounts. All specials and discounts will be posted on our web site. Special offers are not to be combined with any other offers, discounts, or coupons.
Return & Exchanges
WHAT IS YOUR POLICY CONCERNING RETURNS AND EXCHANGES? No returns or exchanges will be accepted without a completed copy of our Return/Exchange form which can be downloaded on our website www.concertattire.com, or enclosed with your order. Please allow 30 days for us to receive your return and process your request. If you need a size exchange within 30 days, please call us at 1-800-881-5343. Garments can be exchanged for a different size in new condition only, in the original package with the tags on. Customer must pay all shipping charges to and from Cousin's on exchanges. There is a 20% restocking charge for returns without an exchange. For orders that are cancelled there is a 25% restocking fee. No exchanges will be accepted after 60 days from invoice. The restocking fee does not apply to sample garments on review. Customers must claim shortages or damages within 48 hours of receipt to receive full credit. Garments and Shoes that are worn or altered cannot be exchanged. Custom-made orders are non refundable.